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Complaints Form

If you have any complaints regarding a Locksmith/Service you have received such as overcharging, please complete the contact form below.

Send A Complaint

Complaint Details

Note About Complaints

1) In the unlikely event your complaint is about an MLA Member we will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, please be aware a formal complaint against a member must be put in writing.

2) If your complaint is about a Non Member we may not be able to resolve the complaint however the data will be stored for research and media purposes, you may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.

Contact Trading Standards

We would advise you contact trading standards with details on your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.

>> Find a Local Trading Standards Office Near You

Advice on Overcharging

If you think you have been overcharged our below guides should help:

>> Our Locksmith Price List has average prices of locksmith jobs

>> How to Spot a Rogue Locksmith warnings of potential overcharging

>> I have been overcharged by a locksmith advice about locksmith complaints.

Why use a MLA Approved Locksmith?

All locksmith companies approved by Master Locksmiths Association are:

Locksmith Vetted and Security Checked


Our Locksmiths are criminal record checked.
How we check our locksmiths

Locksmith Inspected


Our Locksmiths are Regularly Inspected.
How we inspect our locksmiths

Locksmith Qualified passed MLA Exam


Our Locksmiths have passed the MLA exam.
Read about MLA Exam here

Vetted Locksmiths In the UK

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Become an MLA Member

Join the UK's largest locksmith association, all levels of membership available for those new to locksmithing to trading locksmiths.


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