Complaints Form

For any complaints regarding a UK Locksmith/Service such as overcharging, please complete the contact form below.

As the UK’s Largest Locksmith Association – our team can advise on what to do next if you’ve been overcharged.

Send a Complaint

    Your details are kept strictly confidential.

    Complaint Details

    Enter details about the locksmith you wish to complain about.


    NOTE ABOUT COMPLAINTS

    1.  NON-MEMBER COMPLAINTS 
    We may not be able to resolve the complaint however the data will be stored for research & media purposes.

    You may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.

    2. COMPLAINTS ABOUT MLA MEMBERS
    We will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, a formal complaint against a member must be put in writing.

    OVERCHARGING ADVICE

    If you think you have been overcharged our below guides should help:

    >> Our Locksmith Price List has average prices of locksmith jobs

    >> How to Spot a Rogue Locksmith warnings of potential overcharging

    >> I have been overcharged by a locksmith advice about locksmith complaints.

    WHO TO CONTACT

    1.CONTACT TRADING STANDARDS

    We would advise you contact trading standards with details on your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.

    >> Find a Local Trading Standards Office Near You

    2.CONTACT YOUR LOCAL MP

    We strongly recommend you contact your local MP to let them know about your experience with the locksmith and to express your concerns regarding the lack of regulation and monitoring in the industry.

    >> Find Your Nearest MP

    Why use a MLA Approved Locksmith?

    All locksmith companies approved by Master Locksmiths Association are:

    Vetted Locksmith

    Vetted

    Our Locksmiths are criminal record checked.
    How we check our locksmiths

    Locksmith Inspection

    Inspected

    Our Locksmiths are Regularly Inspected.
    How we inspect our locksmiths

    Locksmith Qualification

    Qualified

    Our Locksmiths have passed the MLA exam.
    Read about MLA Exam here

    Vetted Locksmiths In the UK

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    Become an MLA Member

    Join the UK's largest locksmith association, all levels of membership available for those new to locksmithing to trading locksmiths.

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