MLA Master Locksmiths are Vetted Inspected Qualified

Complaints Form

For complaints regarding a UK Locksmith/Service such as overcharging, complete the contact form below.

We are the UK’s Largest Locksmith Association – our team can advise on what to do next if you’ve been overcharged. Also see our advice on overcharging here

Send a Complaint

    Your details are kept strictly confidential.

    Complaint Details

    Enter details about the locksmith you wish to complain about.


    NOTE ABOUT COMPLAINTS

    1. NON-MEMBER COMPLAINTS

      We may not be able to resolve the complaint however the data will be stored for research & media purposes. You may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.

      How to Spot a Rogue Locksmith
      Check Locksmith is a Member

    2. COMPLAINTS ABOUT MLA MEMBERS

      We will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, a formal complaint against a member must be put in writing.

      Contact us

    WHO TO CONTACT

    1. CONTACT TRADING STANDARDS

      We would advise you contact trading standards with details of your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.

      Find a Local Trading Standards Office Near You

    2. CONTACT YOUR LOCAL MP

      We strongly recommend you contact your local MP to let them know about your experience with the locksmith and to express your concerns regarding the lack of regulation and monitoring in the industry.

      Find Your Nearest MP

    OVERCHARGING ADVICE

    If you think you have been overcharged our below guides should help, or prevent overcharging in the future:

    Locksmith Price List has average prices of locksmith jobs

    How to Spot a Rogue Locksmith Common warning signs of potential overcharging

    I have been overcharged by a locksmith advice about locksmith complaints.

    Should a locksmith drill a lock expert advice on drilling

    Why use a MLA Approved Locksmith?

    All locksmith companies approved & licensed by Master Locksmiths Association are:

    Vetted Locksmith
    All our Master Locksmiths are criminal record checked

    Vetted

    Our Locksmiths are criminal record checked.
    How we check our locksmiths

    Locksmith Inspection
    All our Master Locksmiths are criminal record checked

    Inspected

    Our Locksmiths are Regularly Inspected.
    How we inspect our locksmiths

    Locksmith Qualification
    All our Master Locksmiths are criminal record checked

    Qualified

    Our Locksmiths have passed the MLA exam.
    Read about MLA Exam here

    Vetted Locksmiths In the UK

    Find Nearest Locksmith

    Become a MLA Member

    Join the UK's largest locksmith association, all levels of membership available for those new to locksmithing to trading locksmiths.

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