Complaints Form

For any complaints regarding a Locksmith/Service such as overcharging, please complete the contact form below.

We are the UK’s Largest Locksmith Association – our team can advise on what to do next if you’ve been overcharged.

Send a Complaint

Your details are kept strictly confidential.

Complaint Details

Enter details about the locksmith you wish to complain about.


We may not be able to resolve the complaint however the data will be stored for research & media purposes.

You may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.

We will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, a formal complaint against a member must be put in writing.

Contact Trading Standards

We would advise you contact trading standards with details on your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.

>> Find a Local Trading Standards Office Near You

Contact Your Local MP

We strongly recommend you contact your local MP to let them know about your experience with the locksmith and to express your concerns regarding the lack of regulation and monitoring in the industry.

>> Find Your Nearest MP

Advice on Overcharging

If you think you have been overcharged our below guides should help:

>> Our Locksmith Price List has average prices of locksmith jobs

>> How to Spot a Rogue Locksmith warnings of potential overcharging

>> I have been overcharged by a locksmith advice about locksmith complaints.

Why use a MLA Approved Locksmith?

All locksmith companies approved by Master Locksmiths Association are:

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Our Locksmiths are criminal record checked.
How we check our locksmiths

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Our Locksmiths are Regularly Inspected.
How we inspect our locksmiths

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Our Locksmiths have passed the MLA exam.
Read about MLA Exam here

Vetted Locksmiths In the UK

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Become an MLA Member

Join the UK's largest locksmith association, all levels of membership available for those new to locksmithing to trading locksmiths.

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