Complaints Form

For complaints regarding a UK Locksmith/Service such as overcharging, complete the contact form below.

We are the UK’s Largest Locksmith Association – our team can advise on what to do next if you’ve been overcharged. Also see our advice on overcharging here

NOTE ABOUT COMPLAINTS

1. NON-MEMBER COMPLAINTS

   We may not be able to resolve the complaint however the data will be stored for research & media purposes. You may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.

   How to Spot a Rogue Locksmith
   Check Locksmith is a Member

2. COMPLAINTS ABOUT MLA MEMBERS

   We will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, a formal complaint against a member must be put in writing.

   Contact us

WHO TO CONTACT

1. CONTACT TRADING STANDARDS

   We would advise you contact trading standards with details of your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.

   Find a Local Trading Standards Office Near You

2. CONTACT YOUR LOCAL MP

   We strongly recommend you contact your local MP to let them know about your experience with the locksmith and to express your concerns regarding the lack of regulation and monitoring in the industry.

   Find Your Nearest MP

OVERCHARGING ADVICE

If you think you have been overcharged our below guides should help, or prevent overcharging in the future:

Locksmith Price List has average prices of locksmith jobs

How to Spot a Rogue Locksmith Common warning signs of potential overcharging

I have been overcharged by a locksmith advice about locksmith complaints.

Should a locksmith drill a lock expert advice on drilling