MLA Master Locksmiths are Vetted Inspected Qualified

Locksmith Complaints Form – Report a Overcharging Locksmith

For complaints regarding a UK Locksmith/Service such as overcharging, complete our locksmith scam complaint form below. We will reply with help & advice.

We are the UK’s Largest Locksmith Association – our team can advise on what to do next if you’ve been overcharged or scammed. Also see our advice on overcharging locksmiths here

Send a Complaint

    Your details are kept strictly confidential.

    Complaint Details

    Enter details about the locksmith you wish to complain about.

    NOTE ABOUT LOCKSMITH COMPLAINTS

    1. NON-MEMBER COMPLAINTS

      We may not be able to resolve the complaint however the data will be stored for research & media purposes. You may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.

      How to Spot a Rogue Scam Locksmith
      Check Locksmith is a Member

    2. COMPLAINTS ABOUT MLA MEMBERS

      We will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, a formal complaint against a MLA member must be put in writing.

      Contact us

    WHO TO CONTACT

    1. CONTACT TRADING STANDARDS

      We would advise you contact trading standards with details of your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.

      Use our Trading Standards complaint template (PDF) to raise a complaint, along with info you need to send.

      Download Trading Standards Complaint Template
      Find a Local Trading Standards Office Near You

    2. CONTACT YOUR LOCAL MP

      We strongly recommend you contact your local MP to let them know about your experience with the locksmith and to express your concerns regarding the lack of regulation and monitoring in the industry.

      Use our MP template letter (PDF) to contact your local MP representative.

      Find Your Nearest MP
      Download MP Letter Template

    3. REPORT TO ASA

      If you have been overcharged due to a scam ad, we also recommend reporting to the Advertising Standards Authority (ASA).

      Use our ASA template letter (PDF) to raise a complaint quckly.

      Report to ASA
      Download ASA Report Template

    4. SIGN THE GOVERNMENT PETITION

      Help us stop rogue traders. Sign our official government petition to demand tighter industry regulation and protect others from being overcharged.

      Sign the Government Petition

    Overcharging Advice

    If you think you have been overcharged by a locksmith, our below guides should help, or prevent overcharging in the future:

    Advice on How to Complain

    How to Spot a Rogue Locksmith

    Should a Locksmith Drill a Lock?

    Locksmith Price List – Average Prices

    Find a MLA Approved Locksmith Near You

    Find and save the details of your nearest MLA Approved Locksmith in your area, we have over 300 locksmiths across the UK.

    Find your Nearest MLA Approved Locksmith

    Why use an MLA Approved Locksmith?

    All locksmith companies approved & licensed by Master Locksmiths Association are:

    Vetted Locksmith

    Vetted

    Our Locksmiths are criminal record checked.
    How we check our locksmiths

    Locksmith Inspection

    Inspected

    Our Locksmiths are Regularly Inspected.
    How we inspect our locksmiths

    Locksmith Qualification

    Qualified

    Our Locksmiths have passed the MLA Qualification.
    Learn about MLA Qualification

    Become an MLA Member

    Join the UK’s largest locksmith association, all levels of membership available for those new to locksmithing to trading locksmiths.

    Become an MLA Member

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