If you have any complaints regarding a Locksmith/Service you have received such as overcharging, please complete the contact form below.
Send A Complaint
Note About Complaints
1) In the unlikely event your complaint is about an MLA Member we will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, please be aware a formal complaint against a member must be put in writing.
2) If your complaint is about a Non Member we may not be able to resolve the complaint however the data will be stored for research and media purposes, you may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.
Contact Trading Standards
We would advise you contact trading standards with details on your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.
Advice on Overcharging
If you think you have been overcharged our below guides should help:
>> Our Locksmith Price List has average prices of locksmith jobs
>> How to Spot a Rogue Locksmith warnings of potential overcharging
>> I have been overcharged by a locksmith advice about locksmith complaints.