Complaints Form

For complaints regarding a UK Locksmith/Service such as overcharging, please complete the contact form below.

As the UK’s Largest Locksmith Association – our team can advise on what to do next if you’ve been overcharged.

NOTE ABOUT COMPLAINTS

1.  NON-MEMBER COMPLAINTS 
We may not be able to resolve the complaint however the data will be stored for research & media purposes.

You may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.

2. COMPLAINTS ABOUT MLA MEMBERS
We will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, a formal complaint against a member must be put in writing.

OVERCHARGING ADVICE

If you think you have been overcharged our below guides should help:

>> Our Locksmith Price List has average prices of locksmith jobs

>> How to Spot a Rogue Locksmith warnings of potential overcharging

>> I have been overcharged by a locksmith advice about locksmith complaints.

>> Should a locksmith drill a lock expert advice on drilling

WHO TO CONTACT

1.CONTACT TRADING STANDARDS

We would advise you contact trading standards with details on your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.

>> Find a Local Trading Standards Office Near You

2.CONTACT YOUR LOCAL MP

We strongly recommend you contact your local MP to let them know about your experience with the locksmith and to express your concerns regarding the lack of regulation and monitoring in the industry.

>> Find Your Nearest MP