MLA Master Locksmiths are Vetted Inspected Qualified
UK's Largest Trade Association For Locksmiths
Home > Public > Complaints Form
For complaints regarding a UK Locksmith/Service such as overcharging, please complete the contact form below.
As the UK’s Largest Locksmith Association – our team can advise on what to do next if you’ve been overcharged.
Your details are kept strictly confidential.
Enter details about the locksmith you wish to complain about.
1. NON-MEMBER COMPLAINTS
We may not be able to resolve the complaint however the data will be stored for research & media purposes.
You may be contacted to further discuss your complaint to support our ongoing bid to raise awareness within the general public.
How to Spot a Rogue Locksmith
Check Locksmith is a Member
2. COMPLAINTS ABOUT MLA MEMBERS
We will ensure the right action is undertaken to ensure the complaint is resolved in line with our standard complaints procedure, a formal complaint against a member must be put in writing.
If you think you have been overcharged our below guides should help:
>> Our Locksmith Price List has average prices of locksmith jobs
>> How to Spot a Rogue Locksmith warnings of potential overcharging
>> I have been overcharged by a locksmith advice about locksmith complaints.
>> Should a locksmith drill a lock expert advice on drilling
We would advise you contact trading standards with details on your complaint and if required your local MLA Approved Locksmith may be able to assist with equivalent quotes/details of the work you required.
>> Find a Local Trading Standards Office Near You
We strongly recommend you contact your local MP to let them know about your experience with the locksmith and to express your concerns regarding the lack of regulation and monitoring in the industry.
>> Find Your Nearest MP
Choosing a Locksmith: How to find a good locksmith (6 Tips)
Are Locksmiths DBS / Security Checked?
Should a Locksmith Drill My Lock? (When to Drill a Lock & Not to)
How to Find a Local Locksmith Near You
Locksmith Price List & Costs (2024 Guide)
How Much are Locksmith Call Out Charges & Fees?
Our Locksmiths are criminal record checked.How we check our locksmiths
Our Locksmiths are Regularly Inspected.How we inspect our locksmiths
Our Locksmiths have passed the MLA exam.Read about MLA Exam here
Use My current Location
Join the UK's largest locksmith association, all levels of membership available for those new to locksmithing to trading locksmiths.
MLA Member ID